GLOBUS TERMS AND CONDITION
PLEASE READ CAREFULLY
How to make your reservation
Just ask your travel agent to contact us with your requests and we will give
immediate answers and booking options on the vacation(s) offered to you. All
reservations must be made through your local travel agent
Deposit and final payment
A non-refundable, non-transferable deposit of $200 per person, per vacation, is
required for us to reserve space for you. Your payment is not considered made
until it is received by Cosmos, Globus and Globus family of brands. Final
payment is due 45 days prior to commencement of services. If we do not receive
final payment by this date, we reserve the right to cancel the reservation. In
the case of billing errors, we reserve the right to re-invoice with correct
pricing. Bookings within 45 days to departure require full payment at time of
confirmation of space.
Acceptance on the vacation is subject to presentation of the Traveler
Certificate.
Cancellations and cancellation fees
If cancellation is received by Cosmos, Globus and Globus family of brands more
than 45 days prior to commencement of services, the non-refundable deposit will
be retained. For cancellations received within 45 days of commencement of
services (65 days on vacations AJI/AJX CZ/CZE, CZG/CZGE, CZI/CZX, CZGI/CZGX
henceforth known as "vacations with an overnight train or cruise"), the
following per person cancellation fees apply:
-
45-22 days prior to commencement of services: 20% of total price
-
21-8 days prior to commencement of services: 30% of total price
-
7-1 days prior to commencement of services: 50% of total price
-
On departure day and later: 100% of total price
Higher cancellation fees apply for vacations with an overnight train or cruise:
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65-47 days prior to commencement of services: 50% of total price
-
46 days or less prior to commencement of services: 100% of total price
Cancellation fees may also apply to any additional services, including
accommodations, independently supplied services and optional excursions,
reserved prior to, during and after the vacation.
Cosmos, Globus and Globus family of brands reserve the right to cancel or
re-schedule any vacation departure. If cancellation is made prior to departure,
the only responsibility of Cosmos, Globus and Globus family of brands will be
to refund to the passenger the amount we have received for the reservation. We
will try to re-book the same vacation with a different departure date, or a
similar vacation. Cosmos, Globus and Globus family of brands cannot assume
responsibility for any additional costs or any fees relating to the issuance
and/or cancellation of air tickets or other travel arrangements not made
through Cosmos, Globus and Globus family of brands.
Travel Protection:
The above cancellation charges will be applied in all cases. We do urge you to
take adequate travel protection, including cover against cancellation, as
recommended by your travel agent.
Revision fees
A fee of $30 per transaction will be charged for any alteration or revision
made to a reservation. Airlines penalties on vacations with internal air
flights may also apply. A change to traveler name, vacation date or vacation
itinerary within 45 days of commencement of services (65 days on vacations with
an overnight train or cruise vacation) will be treated as a cancellation and
new reservation; standard cancellation fees apply.
Participation
As you are traveling with a group of international travelers on vacations
listed in the brochure or on the Web site, you are expected to conduct yourself
in a manner that is not offensive to others or disruptive to the group and are
expected to conduct yourself in a manner that is appropriate for group travel.
For the benefit of everyone on your vacation, Cosmos, Globus and Globus family
of brands reserve the right to accept or reject any person as a vacation
participant, and to remove from the vacation any participant whose conduct is
deemed incompatible with the interests of the other participants.
Travelers who need special assistance
You must report any disability requiring special attention to Cosmos, Globus
and Globus family of brands at the time the reservation is made. Cosmos, Globus
and Globus family of brands will make reasonable attempts to accommodate the
special needs of disabled travelers, but is not responsible in the event it is
unable to do so, nor is it responsible for any denial of services by carriers,
hotels, restaurants, or other independent suppliers. Most transportation
services, including the vacationing motorcoach, are not equipped with
wheelchair ramps. We regret that we cannot provide individual assistance to a
vacation participant for walking, dining, getting on and off motorcoaches and
other vehicles, or other personal needs. A qualified and physically able
companion must accompany travelers who need such assistance, and must assume
total responsibility for the handicapped participant’s well-being.
Young travelers
Travelers who are less than 18 years old on the departure date must be
accompanied by an adult. Children receive a 10% discount on the land price. We
do not accept children who are less than eight years old. For special
requirements regarding airline tickets for children, contact your airline
directly.
Due to heightened security, many countries have adopted practices to prevent
international abductions of children. If a child will be traveling with adults
other than the parents or with only one parent, it is recommended that a
notarized letter be written by the parents or non-traveling parent granting
authorization to travel, including the dates of travel. We suggest that you
also contact the appropriate consulate and airlines because they may have
additional requirements.
Smoking
Smoking is not allowed on transportation that is exclusively provided by
Cosmos, Globus and Globus family of brands.
Price Guarantee
All vacation prices are based on rates (including foreign exchange rates) known
at the time of printing and expected to be in effect at the time of departure.
Prices are subject to increase without notice if such rates change prior to
departure. The current price will be confirmed at the time of the reservation.
However, once Cosmos, Globus and Globus family of brands has received your
deposit for any vacation departing in 2007, that land price is guaranteed, and
any subsequent land cost increases are at our expense, not including surcharges
and any government tax increases.
Vacation prices are per person, based on two persons sharing a room. Single room
supplements and triple room reductions are listed where applicable.
Visas & Passports
A valid national passport is needed for all vacations and, as the various
countries all have their own formalities, it is imperative that you check with
your travel agent the visa requirements to enter the countries of the vacation
you have chosen. Local consulates will also be in a position to give advice.
You are responsible for obtaining and payment for all visas and entry
documents, and for meeting all health and other requirements and any documents
required by laws, regulations, orders and/or requirements of the countries to
be visited. Multiple-entry visas are required for some vacations. All
passengers traveling internationally are required to have a passport. Most
countries require that the passport be valid for at least six (6) months beyond
the conclusion of your trip.
Passengers are responsible for getting their own visa’s and must ensure that
they can obtain these visas before entering into a booking commitment with us.
Accommodations
TThe accommodations listed in the brochure or on the Web site are intended to
be used on all departures; however, if a change becomes necessary for any
reason, the accommodations substituted will be equivalent in standard to those
shown. Every effort is made to reserve only twin-bedded rooms. It may
occasionally happen that an accommodation provides some double-bedded rooms
instead. These rooms will be allocated to couples where possible.
Please note that accommodation check-in times vary worldwide. Triple-room
configuration is at the discretion of individual hotels.
Private bath and single rooms
In exceptional cases where private bath or single rooms as reserved by us are
not available, refunds will be made by the Tour Director or Local Host. Claims
made in this respect cannot be accepted after the vacation is complete.
Baggage allowance
Porterage for one suitcase is included in the vacation price. Airport porterage
at the beginning and end of the vacation is not included. Due to limited coach
capacity, this single bag should have dimensions not exceeding 30"x21"x11" and
weight not exceeding 50 lbs. (22kg) or less if your air carrier has stricter
weight/dimension limitations. We regret we are unable to accept a second
suitcase or any luggage exceeding these limits. We recommend you
consult your air carrier as size and weight limitations vary from airline to
airline and even according to destination, and are becoming more restrictive.
Cosmos, Globus and Globus family of brands is not responsible for additional
fees imposed by air carriers. Regulations within most airports require that
travelers handle their own luggage through customs.
Carry-on bag should not exceed the dimensions of 12"x11"x6". For safety reasons,
wheeled carry-on bags are not suitable as hand luggage on motorcoaches and
mini-buses.
No responsibility is accepted for loss of or damage to baggage or any of the
vacation participant’s belongings. Baggage insurance is recommended.
Car Rental:
These Terms and Conditions contain a summary of some of the rental conditions.
For full, detailed conditions refer to the conditions schedule in the car
rental agreement. To rent a car, drivers must be 21 years of age with a valid
driver's license. A medical certificate stating that the customer is fit to
drive the vehicle they have booked for the duration of the trip is required for
drivers over the age of 75. Collision Damage Waiver Fees are not covered for
the rental car for your vacation. You may ask them to be covered when picking
up your vehicle. Car rental terms and conditions are subject to change but
usually do not include gasoline, tolls, ferries, additional insurance, taxes,
infant seat charges, or surcharges for additional drivers. Rental days are
calculated on a 24-hour basis. Early return of the vehicle does not entitle you
to any refund of the unused portion of the rental. Fees associated with rental
exceptions and/or late car returns are not covered in the vacation package.
Travel documents
Travel documents are sent to your travel agent approximately two to three weeks
prior to departure from your home country, provided full payment has been
received. A $15 charge per reservation is required for documents requested in
advance.
Not included in the vacation price
International Air Transportation Tax; agricultural tax; any other taxes;
security fee; airport taxes and fees; port taxes; passports; visas and
vaccinations; tips to your tour or cruise director, tour host, tour driver,
local city guides, ships’ crew; gratuities on ferries, trains and cruise ships;
laundry; telephone; mini bar; alcohol, beverages and food not on the regular
table d’hôte menu (these extra items will be billed to you before leaving the
hotel, ship or restaurant); optional excursions; porterage at airports; travel
protection; excess baggage fees; all other items of a personal nature.
Refunds
Please note that any request for refunds is subject to the terms and conditions
of the brochure and the Web site; no refund can be made for unused services of
less than 48 consecutive hours, for unused transportation where group activity
tickets are involved, or for voluntary modifications made by the traveler.
Service inquiries after the vacation
If after returning from your vacation, you wish to inquire about any services
provided, please ensure that all correspondence relating to those services is
received by Cosmos, Globus and Globus family of brands, Traveler Services,
Group Voyagers Inc. (see address below), within 60 days of the tour completion
date. This will enable Globus to make a timely investigation.
Holidays
During local or national holidays, certain facilities such as museums and
restaurants, sightseeing tours and shopping may be limited or not available.
Alternatives will be offered whenever possible.
Safety:
Please be aware that during your participation in vacations operated by Cosmos,
Globus and Globus family of brands, certain risks and dangers may arise beyond
our control including, but not limited to, the hazards of traveling in
undeveloped areas; travel by boat, train, automobile, aircraft or other means
of transportation; the forces of nature, political unrest, acts of terrorism
and accident or illness in remote regions without means of rapid evacuation or
medical facilities. Cosmos, Globus and Globus family of brands will not have
liability regarding provision of medical care or the adequacy of any care that
may be rendered. It is understood that Cosmos, Globus and Globus family of
brands will use its best efforts to ensure that adequate measures are taken.
Responsibility:
Group Voyagers Inc. located at 5301 South Federal Circle, Littleton, Colorado
80123, is an independent company (“the Company”) licensed to market and
distribute travel products under the Cosmos, Globus and Globus family of
brands, and arrange for the vacation services offered in the brochure and on
the Web site, including transportation, sightseeing, and accommodations through
independent contracts.
The carriers, accommodations, and other suppliers providing services are
independent contractors and are not agents, employees, or servants of, or joint
ventures with, the Company or its affiliates. All certificates and other travel
documents for services issued by the Company are subject to the terms and
conditions specified by the supplier, and to the laws of the countries in which
the services are supplied.
If, after departure, the services included in the vacation cannot be supplied,
or there are changes in an itinerary for reasons beyond the control of the
Company, the Company will arrange for the provision of comparable services. Any
resulting additional expense will be payable by travelers and any resulting
saving will be refunded by the Company to vacation participants.
The Company reserves the right to accept or reject any person as a vacation
participant, to expel any participant from the vacation, to make changes in the
itinerary whenever the Company deems it necessary for the comfort, convenience,
or safety of the participants, and to cancel a vacation at any time.
The vacation participant agrees that neither the Company nor its affiliates
shall be liable for any damage, loss (including personal injury, death, and
property loss) or expense occasioned by any act or omission of any supplier
providing services, or any insurer or insurance administrator under the Travel
Protection Plan, or of any other person.
Any dispute between the vacation participant and the Company directly or
indirectly relating to the Terms and Conditions shall be first submitted to
mediation at Denver, Colorado before a mediator mutually agreed to by the
parties. If mediation is not successful, the dispute must be resolved by
binding arbitration under Colorado law before the Judicial Arbiter Group or its
successor located at 1601 Blake Street, Denver, Colorado 80202. The prevailing
party shall be entitled to an award of costs and reasonable attorney’s fees.
Any action to enforce the arbitrator’s decision shall be brought in the state
or federal courts in the State of Colorado.
Arbitration against the Company must be commenced within one year following the
date of tour completion. Neither the Company nor any affiliate shall in any
case be liable for other than compensatory damages, and you hereby waive any
right to punitive damages.
No person, other than an authorized representative of the Company, by a document
in writing, is authorized to vary, add, or waive any term or condition in the
brochure or on the Web site, including any term or condition set forth in the
preceding provisions.
Trade name
Globus family of brands is a service mark registered in the U.S. Patent and
Trademark Office
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